8 & 8. Parental Controls and select the setting to “off” to disable parental controls. I have 3 devices. To activate Virgin Media Parental Controls select ‘ACTIVATE’. Login to the Virgin Media online account and check the Web Safe settings. New here. I added it to the 'allowed websites' list, and it's working fine. Email address. Need to contact Virgin Media Customer Services?. Try computers with Cisco’s OpenDNS using 208. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. org. Browse Virgin Media Virgin Media Community. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Abdelmonem. WebSafe are safety settings that are selected to work over your home broadband connection. 8. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Login in the the Virgin Media online account and try the to enable websafe. 9. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. We can't update your Web Safe settings at the moment. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Virgin Media Web Safe and Virgin Media. 100 & 194. Account - Cable. Adjust the settings according to the level of protection you want. Faced. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. VPN operates fine for use with : Virus Safe : Enabled. Options. 48. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Click on Manage Web Safe. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. Sorry to jump on this thread but I have been having the same issues and finding it infuriating. Child safe not working. The Virgin Media blocking method. Virgin Media offers Web Safe which is router level online protection with its broadband and TV packages. Here you’ll find all the help you need for Virgin Media related problems and issues. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. The Web Safe settings are in the Virgin Media online account ( not the Hub's menus ) Account settings >>> Online Security where we have :-. Community Natter. 220. on 23-05-2023 15:19. I’ve had my broadband up and running since 10/09 and I set the account up just before then. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 159. I've taken a look at the threads you hav. Account - Cable. Since the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. Discover the web for yourself. laptop. on 13-06-2022 11:42. Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. on 15-04-2023 15:47. Once logged in you will see 2 filters; Virus Safe and Child Safe. Back up your device using iCloud or your computer. Learn how you can change Web Safe settings to turn Child. Could it be a different situation, i. Following the above link still takes me to the new GUI. The system here now seem to have gone to the old interface where "switches" seem to work BUT attempt to block things as simple as YT give, repeatedly, after long-ish wait, "Sorry We can't update your Web Safe settings at the moment. C:UsersPhilip>nslookup jamtec. Here you’ll find all the help you need for Virgin Media related problems and issues. 4. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. ' The child safe settings are on and correctly configured. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. It’s been going on for weeks but occasionally the emails return to normal. 100. 11; 0; 0; rikthemonk. Options. Virgin Media. I can not get websafe/child safe to work on any device. If you changed the computer's network settings to use any Public DNS does that re-gain access. Phone. We'll be more than happy to assist from here!Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Navigate to the My Apps tab and select Web Safe from the menu. You need F-Secure SAFE – our award winning internet security package. 0 Kudos. com again and noticed a. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Virginmedia. Changing network settings to use any Public DNS should re-gain full access for the device. 162. , Virgin Media Web Safe) that monitors outgoing connections and could be throttling your bandwidth? _____ You didn't mention if you used Malwarebytes. Click on My Apps then Web Safe. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Virgin Media takes online safety seriously. 222. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 4) or OpenDNS (208. 168. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. 99. Click here to view more details on content filters from Virgin Media’s Web Safe. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. Stay safe online. com via terminal and search the IP to see where its pointing to), so had to turn off the web settings, rebooted my router just in case and used a new terminal window to ping github. Please, check the top right-hand side of our page to find a little white envelope. Forum; Apps. I'm going to send you a private message, so we can look into this for you. If you changed the computer's network settings to use any Public DNS does that re-gain access. Why is this marked at solved. The website is out that if you disable Child Safe in the Virgin media Web Safe settings, media will start playing again. Web safe provides ultimate protection when using the internet. Child Safe - Disabled. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Search. Method 2: Flush DNS Cache. --. 0. If you haven’t changed your password, the default one is placed on the bottom of the router. It's the same for virus safe and child safe. com 9. If you see two software update options available, choose the one you want to install. Below we try a DNS lookup first with the Virgin Media DNS and then via Google Public DNS, both fail. Changing Virgin Media Web Safe Settings on Desktop. 15-02-2023 21:11 - edited 15-02-2023 21:15. Any website unsuitable for children is blocked by default. The computers and devices you wish to authorise are set up so that. on 18-10-2022 19:33. When I go to the Web - 5155296. These are two settings — Virus Safe and Child Safe. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Access your bills, diagnose faults and manage your package. 255. com 194. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. If you see two software update options available, choose the one you want to install. How to Switch Off Virgin Media’s Web Safe and make Unblockr accessible via the ISP Follow the steps below to. virgin fibre web safe 0 Virgin Media takes online safety seriously. Login to the Virgin Media online account and check the Web Safe settings. Sorry to hear you're having some issues with signing into your online account. 220. Joining in. 8. No, then Web Safe is still on. If you changed the computer's network settings to use any Public DNS does that re-gain access. . 1. Here are our top tips to help you on your way. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. Stream from Virgin Media. 4. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. 4. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHere is a fun selection of some of the lies that Virgin Media have told us so far: It is your router settings at fault; It is your device settings at fault; It is your browser settings at fault; The websites are all blacklisted; Your IP has been banned from all those websites; It is your family safe settingsI'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. QuickStart, set up and connections. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . More about Virgin Internet Security. Afterward, click Apply and save your settings. Altering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. Try computers with Cisco’s OpenDNS using 208. 222. VPN operates fine for use with : Virus Safe : Enabled Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirectionMy Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. Changes to our Acceptable Use Policy for Virgin Media Mail. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. please try again and on the app it just goes to a pagew that does not load. 162. In response to lotharmat. In order to check this further and help, I will send you a PM here soon. If you changed the computer's network settings to use any Public DNS does that re-gain access. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!I have been trying for a couple days to change the websafe settings on my account, but am unable to. com under Blocked Websites section and then select Add. 6 - 6. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. 168. You can change this by clicking on the toggle to switch on or off when needed. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. com. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. For fraudulent e-mails, forward to phishing@virginmedia. 168. Type of information. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Move message to Spam folder (default) Flag a message as. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. VirginMedia. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. It's great having you on board with us in the Community. 222. Parental controls block websites and applications that you think are unsuitable for your child. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHow to whitelist a website. No bank or credit card details are required for the trial. Plus all the blocked websites reset to nothing when I log in again. Options. When prompted, enter the settings. It’ll automatically detect and remove viruses, malware, ransomware and spyware. 255. 4. Browse Virgin Media Virgin Media Community. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. And we don’t mean wrapping them in bubble wrap. Child Safe switched OFF but blocking sites. The easiest way to access websites blocked by your ISP is by connecting to a VPN. 67. Breaking down some broadband barriers 8. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. To confirm private browsing is on, you will see the word inPrivate beside your address bar. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. If you’d like to change the. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. select Save changes and confirm changes are. Working for me on a VM connection (both with VM's DNS and OpenDNS). 8. Security matters. We would like to show you a description here but the site won’t allow us. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. type roblox. Select Parental Controls in Virgin Media Web Safe. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Reply. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. Learn how you can change Web. - 5083340. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. . Also check the dns settings of your vpn while you're there. 65% of young people aged 11-16 are in favour of the. I tried to check the AS name as advised on the forum , here is what I found. VPN Apps for all devices and unlimited simultaneous connections. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Settings to enter. Activate Web Safe. Virginmedia. Forum; Apps. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. This help content & information General Help Center experience. Have a look in the Virgin Media online account. It may take up to 24 hours for the change to be. Information on how to use Web Safe can be found here. This video is about how to use any website that has been blocked by Virgin Media. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. This is what I tried to enter. Click: Settings. Open a Web browser (e. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. The appearance of Web Safe has changed slightly in the last few days. Tuning in 690 Views Message 13 of 32 Flag for a moderator. Qurento. Hi, I apologise whether this has been mentioned in the past. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereIn this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. net, pubg. Just wondering why the Hub3 is doing this. Hi Ryan, Thanks for posting and welcome to our community 🙂. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. 159. 1. Parental controls block websites and applications that you think are unsuitable for your child. nslookup protonvpn. Select the SPAM setting you’d like to use: Reject All Spam messages. Virgin Phone Switchover. All Rights ReservedThen from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Breaking down some broadband barriers 8. Hey Jonno127689, thank you for reaching out and a warm welcome to the community I am sorry you can't change the web safe settings. 140 and not, the expected, 81. Doesn't work in Igconito, Chrome Browser, Edge or Safari. 123 and 194. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Like a lot of people here it seems. 168. virginmedia. I keep getting the message seen in the attached picture. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. e. web safe. Virus Safe - Enabled. and they all return the same result: ⋮. These are two settings — Virus Safe and Child Safe. 168. com. Post back here to have issue flagged to the forum team. 0. 88K views 5 years ago. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Options. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Back up your device using iCloud or your computer. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". CryptoIf your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. 222 and 208. 40am) that all the settings for blocked categories (e. Move message to Spam folder (default) Flag a message as. We give all our customers a complete, market leading security package called Virgin Media. Any website unsuitable for children is blocked by default. Options. Websafe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. OpenDNS provide instructions here :. Hi 20220328, Thanks for your post and welcome to the forums. 1 or 192. SMTP Settings. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. com nslookup protonvpn. I am trying to turn on the web safe settings but it's not working. Virgin Media Staff. , that can help you bypass Virgin Media IPTV blocking. My Virgin Media App. Modem-only. VM has WebSafe enabled. IMAP Security. Networking and WiFiI go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. AtlasVPN: A fast and secure VPN that is great for streaming. Tried every browser, device, incognito mode etc. Malware can also record or steal information like bank details or account logins. Find out more here. Reply. I'm going to send you a private message, so we can look into this for you. Find the right spot for your hub. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Regards, Daniel Options. desktop. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. I have web safe switched off but still certain sites wont load. Business, Economics, and Finance. 0. The iPhone can access recordings, but the 2 iPads cannot. Click: Web Safe. All Rights ReservedHere are our top tips to help you on your way. Access Virgin Media router settings in modem-only mode. Makes sure your dns settings on your computer are manually set - 8. 0 Kudos. imap. com 9. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. 2 hours ago. 0. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Click here to view more details on content filters from Virgin Media’s Web Safe. The WebSafe issues started a few weeks ago. . You don’t need to be a web wizard to know how to take care of your kids online. Phone. Virgin Media. I can look into doing this for you, I will send you a PM. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Bypass Child Safe & Virus Safe. e. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. Users can change their settings at any time in My Virgin Media. Web Safe turned off but still blocking websites. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. These are two settings – Virus Safe and Child Safe. Virgin Mobile. 9. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Thank you. Please keep an eye out for a purple envelope at the top right corner of your Forum page. Thanks,I spend a day looking at all the modem settings yesterday on the router and machine. Manage Your. My child safe settings are off but are currently blocking sites regardless. A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e. 24/7 email & live chat customer support. net Address: 194. These are two settings — Virus Safe and Child Safe. In response to Graham_A. g.